Description:Current Vacancies
Underlying everything we do is our aim to deliver a highly professional and personalised service to our referring doctors, in order to provide the best possible pathology care for their patients.
The underlying principles that are important to our customers are:
- technical excellence in our medical testing and reporting,
- providing our patients with the best possible service, and
- delivering localised and personalised services to our referring doctors.
This is achieved by our:
Data Entry Department
Whose team members maintain patient records to ensure strict accuracy of tests and results are kept and that an unmatched degree of confidentiality is achieved.
Results Department
Whose dedicated team ensures that our referring doctors receive fast and personal advice about their patients’ test results
Accounts Department.
Whose team members assist our patients to understand the complexities of the payment and rebate systems.
What Service Team Members do?
Douglas Hanly Moir simply could not run with out the Customer Service teams. Team members are responsible for the well being of patients as much as the laboratory staff, couriers and referring doctors.
Customer Service staff are responsible for providing
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accurate data entry of patient information and test results into our advanced pathology results system
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timely and confidential information about test results to doctors
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clear and concise information to patients about their accounts.
Challenges
Douglass Hanly Moir provides approximately 900 Pathology Tests. Our Customer Service staff need to become experts in understanding the nature of these tests, how they are recorded and reported and how they are communicated to our patients.
Even though Customer Service staff may never see a patient, they must always be conscious that they are dealing with a person’s intimate information. They also must be conscious that the accuracy of their data entry and the empathy that they must show to often ill and vulnerable patients is of ultimate importance.
Skills and personal qualities
Customer Service staff must be:
- have excellent keyboard skills
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have an excellent telephone manner
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accurate and responsible, as patients' lives can depend on their work
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good at working under pressure
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able to work well as part of a team
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interested in medical techniques and terminology
How do I know that I’d like to be a Customer Service Team Member?
If you answer ‘yes’ to these questions you will have the potential to be a successful member of the customer service team.
Attention to Detail
This work is highly responsible and requires a high level of accuracy. Have I got the skills, empathy and attention to detail required to do this work?
An Interest in Medical Processes
Do I like a job which provides guidance and direction yet allows me the responsibility to perform at my best? Will I like to learn about the complexity of dealing with over 900 Pathology tests?
Working with People
Do I like working with people and have I got the demonstrated skills to work cooperatively in a high work volume environment?
Professional Behaviour
Can I deal with our referring doctors and our medical, scientific and support staff in a courteous and professional manner?
Where will I be working?
We operate in Sydney and regional areas of New South Wales. We serve to Port Macquarie in the north, to Wagga Wagga in the south, to Mildura in the South West and to areas west to Dubbo. You will be employed at our advanced main laboratory in Macquarie Park, Sydney, or at a country or metropolitan laboratory.
Where will I be working?
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Main Laboratory - Macquarie Park
Metropolitan Laboratories
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Regional Laboratories
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| Crows Nest (Mater) |
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Bathurst - Barratt & Smith |
| Hurstville |
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Dubbo |
| Kogarah (St George) |
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Gateshead (Newcastle) |
| Liverpool |
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Gosford |
| Penrith - Barratt & Smith |
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Mildura - Barratt & Smith |
| Westmead |
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Orange - Barratt & Smith |
| Windsor (Hawkesbury) |
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Port Macquarie |
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Tamworth |
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Taree |
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Toronto |
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Wagga Wagga |
When will I be working?
Pathology practices operate according to the needs of our referring doctors and our patients. We operate 24 hours a day, seven day’s a week. Most laboratory work occurs after the main referrals and collections have taken place in the morning. The majority of our work, therefore, occurs in the late morning through to the early evening. Working hours correspond to this cycle and may vary according to the nature of the job.
What training will I receive?
New customer service assistants will be trained by experienced senior colleagues. Their training covers:
- a comprehensive orientation course
- health and safety
- customer service procedures
- medical terminology
Customer Service team members sometimes work towards certificates of competence to expand their skills and knowledge.
Our Values
We take our values seriously. They underlie all our relationships at work and define the behaviour of all employees. All employees are expected to live these values at work.
Our motto: "We take it personally"
Our Values
Commit to Service Excellence
Willingly to serve with whom we deal with unsurpassed excellence.
Treat each other with Respect & Honesty
To grow a workplace where trust, team spirit and equity are an integral part of everything we do
Demonstrate responsibility & Accountability
To set an example, to take ownership of each situation to the best of our ability and to seek help when needed.
Be Enthusiastic about Continuous Improvement
Never be complacent, to recognise limitations an d opportunities for ourselves and processes and to learn through these.
Maintain Confidentiality
With regard to patient records and all information pertaining to patient as well as other professional and commercial issues.
Fitness for Work DeclarationThis declaration will be given to applicants to complete before their interview. This form is for information only and should NOT be filled in at this stage.
| Fitness for Work Declaration An illness, injury or disability is NOT a barrier to the consideration of an application for employment. This information is necessary to enable Douglass Hanly Moir/Barratt and Smith Pathology to provide you with a safe system of work in the event that you are offered employment, and to enable the provision of appropriate assistance. The disclosure of any such information will not be used to discriminate against you because of the existence of any such disability or medical condition. |
| Please answer each question by circling Yes or No. If you circle yes, please provide details. |
| Are you currently being treated for any illness, injury or disability (physical or psychological) that may affect your ability to safely perform your job? |
NO / YES (If YES, give details) |
| Are you currently taking any medicines, tablets or other treatments that may affect your ability to safely perform your job? |
NO / YES(If YES, give details) |
| Have you had any reaction to using bleach, soaps or hand washing lotions? |
NO / YES (If YES, give details) |
| Have you had any reaction to wearing personal protective equipment (gloves, glasses): |
NO / YES (If YES, give details) |
| Have you a condition illness or disability that affects your ability to drive a vehicle (eg epilepsy)? |
NO / YES (If YES, give details) |
| Has your health been affected by any of the following tasks? |
| Reaching above shoulder height or lifting items of < 15 kgs: |
NO / YES (If YES, give details) |
| Kneeling and / or bending regularly: |
NO / YES (If YES, give details |
| Prolonged sitting or driving a vehicle up to 100 kms: |
NO / YES (If YES, give details) |
| Typing, data entry and use of visual display unit (computer screen) for up to 2 hours per day: |
NO / YES (If YES, give details) |
| During the course of previous employment have you made any Worker’s Compensation claims? If yes, has the claim been finalised? If not finalised, give details: |
NO / YES |
| Have you ever received any payment, involving your resignation from employment, in redemption of a liability under a Worker’s Compensation Act? If yes, please provide details of the date of resignation and name of employing authority in which resignation took effect: |
NO / YES |
| DECLARATION |
| I certify that the above information is to the best of my knowledge true and correct and that I have no condition or injury that would preclude me from undertaking the full range of duties and tasks as indicated in the Pathology Collector Information Pack. I understand that a false declaration may result in my contract of employment with Douglass Hanly Moir/Barratt and Smith Pathology being terminated without notice. |
| Applicant’s Signature |
Date |
Assessment of applications
Applications will be assessed on the applicants’ match to the job criteria and the information requested in the ‘How do I apply?’ section of this information pack. Applicants may expect an initial telephone interview with progression to a formal interview.
How do I apply?
Complete the application section of this page.
1. Paste your letter into the “letter box”. Your letter will tell us
o how you meet the qualifications and experience requirements of the job, and
o why you think you would like to be a Laboratory Aide with Douglass Hanly Moir Pathology and Barratt and Smith Pathology.
2. Attach your resume in the “Attachments” box. The system will only allow you to upload one document.It should contain the following information:
relevant qualifications in the medical/science/health fields (these are desirable but not essential)
employment history – Your employment record for the past 3 years including
the names of two work related referees and their contact details
if you have been employee of a Sonic Healthcare practice, where and when you were employed.
What Happens Next?
1. Your application will be assessed to see if you have successfully met all the selection criteria
2. If your application indicates that you have met the selection criteria, you will be contacted by phone by a Laboratory or Customer Service departmental manager to answer a few preliminary questions
3. If the manager assesses that you have initially been successful in meeting our standards, you will be invited to attend an interview.
4.You will be asked to complete the ‘Fitness for Work Declaration’ before being interviewed by the Manager who will be your supervisor.
5. Following the interview your referees will be contacted.
6. Subject to your health assessment, interview and reference checks, you will be offered a position in one of our Customer Service departments.
If you are having difficulty applying online please email Human Resources jobs@dhm.com.au
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